Lanart Rug Customer Support Solution
Presented by SupportZebra
Get your weekends back. Get your ratings back up.
What We Heard From You
SLA Challenges
Difficulty meeting Amazon's response time requirements
Rating Concerns
Customer satisfaction scores dropping below acceptable thresholds
Resource Constraints
Internal team stretched thin handling support inquiries
Language Requirements
Need for both English and French customer support
What Success Looks Like
4.6+
Star Rating Goal
Up from current 4.1 average
  • Reclaim your personal time on evenings and weekends
  • Maintain Amazon's performance metrics
  • Increase customer satisfaction and repeat purchases
  • Scale support without increasing internal headcount
Our Solution
Our dedicated team becomes an extension of your business, handling all customer inquiries with the same care and attention you would provide.
What We Handle For You
Inquiry Management
All customer questions and concerns through Amazon's messaging system
Return Processing
Complete management of return requests and refund coordination
Payment Issues
Resolution of billing problems and payment discrepancies
Feedback Management
Proactive response to negative reviews and rating improvement
Problem Resolution
Addressing product issues, damages, and customer complaints
Communication
Consistent updates and transparent reporting on all activities
Not Just Headcount
Trained Specialists
Our agents receive specialized training on your products and brand voice
Quality Assurance
Rigorous QA processes ensure consistent, high-quality customer interactions
Compliance Focus
All agents follow Amazon's policies and your specific guidelines
Continuous Improvement
Regular performance reviews and optimization of support processes
Why SupportZebra
E-commerce Expertise
Specialized in Amazon marketplace support with proven results
24/7 Coverage
Round-the-clock support across all time zones
Flexible Partnership
Scalable solutions that grow with your business needs
Performance Driven
Focused on measurable improvements in ratings and metrics
Secure Operations
Robust data protection and privacy compliance
Bilingual Support
Native English and French-speaking agents
Implementation Timeline
Week 1
Contract signing and initial onboarding
Week 2
Product training and process documentation
Week 3
System integration and test runs
Week 4
Go-live with supervised transition
Week 6+
Performance review and optimization
Pricing

English & French Support
$13
USD per hour
For dedicated agent time
  • English and French Non-Voice
  • Minimum 40 hours per week
  • Volume discounts available
  • $500.00 Onboarding fee per FTE
  • Minimum 3 FTEs

Additional Services
  • After-hours emergency support
  • Custom reporting dashboards
  • Specialized training modules
  • Dedicated account manager
  • Integration with your CRM
Custom quotes based on specific requirements
What You'll Gain
Before SupportZebra
  • 4.1 star average rating
  • Weekend work for your team
  • Missed SLA targets
  • Inconsistent response quality
  • Limited language coverage
After SupportZebra
  • 4.6+ star average rating
  • Reclaimed personal time
  • 100% SLA compliance
  • Professional, consistent responses
  • Full English & French support
Next Steps
01
Schedule a detailed strategy call
Let's discuss your specific needs and challenges
02
Receive a customized proposal
We'll tailor our solution to your exact requirements
03
Review and approve contract
Simple terms with flexible commitment options
04
Begin onboarding process
Quick implementation to start seeing results fast