Lanart Rug Customer Support Solution

Presented by SupportZebra

Get your weekends back. Get your ratings back up.

What We Heard From You

SLA Challenges

Difficulty meeting Amazon's response time requirements

Rating Concerns

Customer satisfaction scores dropping below acceptable thresholds

Resource Constraints

Internal team stretched thin handling support inquiries

Language Requirements

Need for both English and French customer support

What Success Looks Like

4.6+

Star Rating Goal

Up from current 4.1 average

  • Reclaim your personal time on evenings and weekends
  • Maintain Amazon's performance metrics
  • Increase customer satisfaction and repeat purchases
  • Scale support without increasing internal headcount

Our Solution

Our dedicated team becomes an extension of your business, handling all customer inquiries with the same care and attention you would provide.

What We Handle For You

Inquiry Management

All customer questions and concerns through Amazon's messaging system

Return Processing

Complete management of return requests and refund coordination

Payment Issues

Resolution of billing problems and payment discrepancies

Feedback Management

Proactive response to negative reviews and rating improvement

Problem Resolution

Addressing product issues, damages, and customer complaints

Communication

Consistent updates and transparent reporting on all activities

Not Just Headcount

Trained Specialists

Our agents receive specialized training on your products and brand voice

Quality Assurance

Rigorous QA processes ensure consistent, high-quality customer interactions

Compliance Focus

All agents follow Amazon's policies and your specific guidelines

Continuous Improvement

Regular performance reviews and optimization of support processes

Why SupportZebra

E-commerce Expertise

Specialized in Amazon marketplace support with proven results

24/7 Coverage

Round-the-clock support across all time zones

Flexible Partnership

Scalable solutions that grow with your business needs

Performance Driven

Focused on measurable improvements in ratings and metrics

Secure Operations

Robust data protection and privacy compliance

Bilingual Support

Native English and French-speaking agents

Implementation Timeline

Week 1

Contract signing and initial onboarding

Week 2

Product training and process documentation

Week 3

System integration and test runs

Week 4

Go-live with supervised transition

Week 6+

Performance review and optimization

Pricing

$13

USD per hour

For dedicated agent time

  • English and French Non-Voice
  • Minimum 40 hours per week
  • Volume discounts available
  • $500.00 Onboarding fee per FTE
  • Minimum 3 FTEs

What You'll Gain

Before SupportZebra

  • 4.1 star average rating
  • Weekend work for your team
  • Missed SLA targets
  • Inconsistent response quality
  • Limited language coverage

After SupportZebra

  • 4.6+ star average rating
  • Reclaimed personal time
  • 100% SLA compliance
  • Professional, consistent responses
  • Full English & French support

Next Steps

01

Schedule a detailed strategy call

Let's discuss your specific needs and challenges

02

Receive a customized proposal

We'll tailor our solution to your exact requirements

03

Review and approve contract

Simple terms with flexible commitment options

04

Begin onboarding process

Quick implementation to start seeing results fast